Shipping policy

Most products shipped domestically to the USA are shipped and fulfilled from our Southern California warehouse. Products that are currently out of stock, and shipments to the rest of the world are fulfilled from our Hong Kong warehouse.

Shipping Charge and Time

Delivery Time: Handling time + Transit time

Handling Time: 2-5 business days (Monday to Friday)

Order cut-off time: 6 PM (GMT-06:00) Central Standard Time (Chicago)

All the products will be put through a production process, therefore there will be a handling time on them.

Shipping Rate and Transit Time

For The United States Orders:

 

Rest of the world:

Tracking: We offer tracking so you can follow its adventures until it reaches you.

Contact Information:

Phone: +1 210-667-5181
Email: contact@magpaddles.com
Address: 635 Oxalis, San Antonio, TX 78260, United States

Support Hours:
Monday to Friday: 10:00 AM to 6:00 PM

Please inspect items immediately when received, and MUST contact us WITHIN 24 hours if there is any issue or damage.

Tracking Information: After your order has been shipped, you will receive an email containing the tracking number for your reference.

Tracking Update Timeframe: Please note that tracking numbers may take a day or so to update, even if you have received a notification that your item has shipped. Kindly check your tracking link after a short while, and you should have updated information on the whereabouts of your order.

International shipping (including Hawaii, Guam, Alaska, and Puerto Rico):

International customers are responsible for all import duties and taxes (if applicable).

Cancellation and Order Change Policy:

If you wish to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request as long as the order has not been shipped.

Once your cancellation is confirmed, you will receive a credit or refund for the order amount, minus the applicable cancellation fees, within 7 business days.

Returns Policy:

All returns must be authorized by Magpaddles. We reserve the right to decline returns for any reason. Before returning any merchandise, the buyer must obtain an order number, provide the original purchase invoice, and include the order confirmation. All return inquiries must be made within 14 days of receiving your order.

Please note that ALL RETURNS are subject to a 15% restocking fee, which covers the cost of our order processing and restocking process. Please contact us for further details.

To be eligible for a refund, the returned merchandise must be in brand new condition, in its original, unopened, and undamaged packaging, ready for immediate resale or in the same condition in which it was shipped. Credit will not be issued for any product that has been opened, installed, used, or altered in any way.

Please be aware that shipping, handling, and transaction fees are non-refundable. Additionally, no returns, cancellations, or refunds are allowed on special order or custom-made items.

Once the returned items have been received, inspected, and approved, a refund will be issued. Approved refunds are processed within 5 business days.

If the buyer received free shipping but returned an item, they will no longer qualify for the free shipping benefit. The buyer will be responsible for paying the original shipping cost and the return shipping cost.

If you have any questions about our Return Policy, please contact us before placing your order.

Chargebacks:

Fraudulent chargebacks are treated with utmost seriousness by our company. We implement strict measures to combat such activities, and we are prepared to take legal action against anyone found to be engaged in fraudulent chargebacks.

Lost and Stolen Packages:

Magpaddles is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team. 

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.